Guest Blog – Quincy IL
Thank you, as always Quincy for this outstanding recap of Tabatha’s Salon Takeover, I just love this show!
Tabatha’s Salon Takeover Week Two
Managers from Hell
Tabatha was asked by Tim and Alexis the owners of the Christopher Hill Salon in Brentwood, California, to help them save their salon. Alexis thinks that they are in $200,000.00 debt and they will be homeless after their mortgaged their home 16 months ago to start a salon business. Tim informs her that they are actually $300,000.00 in debt. Alexis looks shocked and angry. Neither Tim nor Alexis have any salon experience. Alexis has a MBA from USC. She tells her staff she was cum laude.
Tabatha knows what is wrong immediately after watching how Alexis and Tim interact with their staff when they were secretly filmed. Alexis wants to run the salon as if it was a business selling products rather than services. Tabatha states that these two owners have no idea how to run a salon.
Tabatha tells Tim and Alexis that she is going to help them. Alexis, distraught and crying, hugs a dressed in black Tabatha who is a little taken aback by the emotional mother to be. Tabatha does not hug as a rule, but she also does not push away women who are six months pregnant with their second baby especially women who think their whole world is crashing and they will be homeless with two children in a few months.
Tabatha notes that the walls of the salon are s*** brown. The chairs and many of the pieces of furniture are fine. The staff has worn out hair brushes and supplies are low. They are selling a perfume that hides the smell of dirty bathrooms. Tabatha does not think that product should be sold in the salon. The salon is clean.
There have been a number of staff turnovers in the 16 months that Tim and Alexis owned the salon. Two left last week. Seven have been to date by Alexis. Alexis states that she was glad she fired them. Alexis would like to fire Tiffany, a fairly new receptionist who tells us that she has had no experience with salons and that the couple has failed to train her. Alexis wants Tiffany to multitask but will not let her do the work that she was told to do.
Alexis gets her hair done free a minimum of three times a week and is upset that Tiffany and others are taking that time for their hair after they were told that this was a perk for working in this salon. Alexis’s hair looks fantastic. Tiffany could use that wash and blow dry. Tiffany looks frightened and fears for her job.
Tim hands the key to Tabatha.
Tabatha finds that Marcel has a favorite hair brush that has bristles worn away. She sits in the expensive shampoo chairs and looks up to the drop ceiling to see tiles missing and broken. It’s the ugliest shampoo room Tabatha has ever seen. Tabatha feels that the salon has potential and is impressed that she can’t find filth in sinks and dust over mirrors.
The gloves come off of the employees hands. They are miserable. They are disparaged by Alexis. She does not respect them or their profession. They have been called, “dumb people” and “stupid” by Alexis. Tabatha points out that it is Alexis that is uneducated.
Tabatha tells us that the people failing in this salon are the owners Tim and Alexis.
Tabatha brings in models to assess the skills of the stylists. They do amazing jobs in customer service, styling, and color. Many of the stylists have years of experience. The owners are not taking advantage of the knowledge and skill of these professionals.
Tabatha insists that both Tim and Alexis have a lesson in cutting hair from Kevin, a very capable stylist. Both of the owners have great difficulties. Tim is beginning to see the issues that he really faces and they have to do with his very pregnant wife. The staff complains that Alexis has yelled at Tiffany at least 16 times in front of staff and customers. The staff knows that this is wrong, but Alexis is clueless. Alexis listens to the criticism and is upset. Tim is bothered that she feels this is personal because he feels it is business. Alexis shows anger at Tim for placing her in this position. Alexis cowers Tim, who seems to want to change. Alexis is very defensive as Tabatha explains that Alexis has mishandled her staff and caused many of the problems in the salon.
Tabatha tells the couple that they are throwing a surprise dinner party. They look shocked, but prepare a dinner for a large number of people in their yard. Alexis thinks a famous stylist is probably going to show up because that happens in many Tabatha Salon takeovers, but when the doorbell rings Tabatha and their employees are on the doorstep. The group has a nice dinner with white wine on the table. We learn that the name of the Salon, Christopher Hill, came from a brother and mother of Tim who recently passed away. (Hill/ Hillary) The staff tries to bond with Tim and Alexis who seem odd, standing apart from the group at times.
The walls have been painted an off white and there are large colorful painting placed throughout the facility. Repairs have been accomplished. The stylists got nice rubber mats under their chairs and new equipment which they love. Everyone is told to organize and they happily get to work.
This is the dream staff that most salon owners hope for when they purchase a salon. Kevin and Carol have made business plans for education and customer service that impress Tabatha. They worked during the 3 days of the remodel to create these plans as they hope the salon will succeed. Kevin believes that the salon, located in Brentwood, could make 2 million dollars a year easily.
Alexis tells Tabatha that she is disappointed that they did not receive a new full sized refrigerator and Tabatha simmers. Normally Tabatha would let someone like Alexis have it, but Alexis is pregnant so Tabatha restrains herself. Tabatha does take Tim outside to tell him that Alexis complained about the lack of a new, full sized refrigerator and explains that she and Tim are the real problems here. Tim feigns acceptance. He says he got his balls back and will wear the pants in the salon. Tabatha seems to know better.
The staff requests that Tiffany, the receptionist, receive training and be given a second chance. Alexis stands right next to Tiffany intimidating her. She never leaves the front desk. Alexis wants Tiffany to multitask, but the girl states that she was not allowed to do her job.
Tim comes up to the plate and tells his wife that she can stay home more with the baby. Alexis nods, but you get the sense that Tim is going to be de -balled when he arrives home that night.
Tabatha suggests that Kevin be promoted to manager of education and that he be allowed to hire as he knows what a good stylist is. Carol has 40 years of experience in salons and she is appointed the manager of customer service. Alexis and Tim put Tiffany on probation. All is well.
Six weeks later, Tabatha shows up and hardly recognized the staff because there has been a huge turnover. 90% of the staff is gone. Tiffany was fired by Alexis. Kevin tells Tabatha that he made the suggestions that Tabatha liked, but never heard from Tim and Alexis about them. Carol’s input was rejected and she was moving on soon. These stylists were successful and had clients that will probably follow them. Tabatha knows that the salon will fail and it will fail because Tim and Alexis have failed. Tabatha hates failure.
Thanks again Quincy, always a great job!
I hope you’ll take a few minutes to listen to my interview with Tabatha Coffey, you can listen here:
REALITY BUZZ with LYNN HUDSON featuring Salon Queen TABATHA COFFEY http://j.mp/eQhe7x
And my interview with Sonja Morgan of The Real Housewives of New York:
SONJA MORGAN talks Gardens & Gals on REALITY BUZZ with LYNN HUDSON! http://j.mp/hJg7fA
My blogs on Skating With The Stars, and Watch What Happens Live will be posted later today. Thank you!
Until Next Time…