I Hate Jill Zarin Guest Blog – Tabatha’s Salon Takeover Jan 11, 2010
Thank you to Quincy IL for this great guest blog of Tabatha’s Salon Takeover.
I wish I had a dollar for every time Tabatha said that this salon owner had “No balls” or said, “he needs to step up”. I’d be a rich woman. Lynn~
Tabatha Salon Takeover Week Five
Tabatha visits Avanti Salon on Newbury Street in Boston, Ma. This is a high end district of Boston which can be compared to Rodeo Drive in Beverly Hills or Fifth Ave in NYC. Alex, the owner, had called Tabatha for help. Tabatha calls Alex on a cell phone and asks him to come outside with the keys to the Salon. Alex tells Tabatha that he does not want to go to work every day. Tabatha asks Alex about the status of the salon’s finances and he does not know what their debt is as Betty, the manager of twenty years takes care of this. Tabatha does not like this. The debt is somewhere between $50,000 to $60,000 and it is a daily struggle to pay the bills. No one has ever been fired from the salon.
Tabatha’s staff has mounted a camera on the ceiling of the salon and for one week they have been monitoring the staff without their knowledge.
Janida, a stylist, is sharing her clubbing experiences with fellow stylists. She was an hour late because she did not want to come to work drunk. She has the same clothing on that she wore the day before.
The camera shows Pricilla, a stylist, ordering her client to hand her pieces of foil for a color treatment with a mean tone of voice. Tabatha takes the key, she is going to clean up the management, shake up the staff, and turn this salon around in one week. One of the stylists is eating and her food is dripping out of her mouth. She is using a roll of toilet paper to wipe her face in full view of clients.
The assistants are not working. When Tabatha shows the evidence of salon’s staff disarray, Alex laughs. Tabatha has never met “a more mealy mouthed, wishy washy manager before.” During a timed color treatment Rob, the assistant goes to the bank with the timer. He does not inform the stylist, Rob. When Tabatha points this out, Alex tells the assistant to apologize to the stylist, but the assistant runs down a stairway and the camera follows him as he disappears into a crowd on the street. Tabatha is shocked at this behavior. Tabatha blames Alex for the behavior of his employees. She calls Alex, “sad and pathetic.” She then states that “the staff clearly believe that Alex is a pussy.”
Tabatha greets the happy and exited staff, but within moments the mood changes. She tells them that she has cancelled all of their appointment for the next week. Tabatha states that the staff will “Play by my rules and I will enforce them.” Janida tells us that she is still drunk from last night. Rob the assistant is asked to apologize to Rob, the stylist, and they hug. Tabatha does not need “a Kumbaya moment.”
The shelves are filthy so Tabatha orders the assistant to start cleaning. They tell her that Alex is a great boss because they do not have to do anything. Laura, an assistant confesses in an interview that, “We know we aren’t doing what we are supposed to do.” The washer and dryer are broken. Janida’s brushes are full of hair from the previous day. She says that she usually cleans them between clients. The staff is ordered to be in at 9AM tomorrow. No one is to be late.
The staff of “Boston Magazine,” all women and quite young, which creates a “Best of Boston” list of businesses each year will be the clients of Avanti and receive the Avanti experience. Rob, the stylist is a nervous mess. Alex, the manager has difficulties with his hair cut for the Boston Magazine manager, but Tabatha makes sure it is correct herself. Tabatha thinks Janida’s hair cut is perfect and it is extremely rare that this happens. It inspires Janida. Tabatha seems impressed which is rare too. Tabatha gives a lesson on how to use foil for color on mannequins to the assistants. Rob, the assistant seems to enjoy the experience even though he is a rough Boston kind of guy. Pricilla does a poor job. Tabatha stops her from giving the customer a red color that would not work for the customer. The staff of “Boston Magazine” says that they would return to the salon so the experience was good.
Tabatha takes the entire salon staff to a Harvard rowing team training session. They observe the Harvard team in the water working perfectly together commanded by a Coxswain who shouts the orders to the team. She has the salon staff sit in their practice boat while she teaches Alex how to shout orders and make the team work as one. Every one seems to understand the meaning of the lesson.
Tabatha meets with Alex, the owner, and Betty, the manager. Betty has tears as she explains the day to day issues with paying the bills. Tabatha tells Alex that “It’s your fucking salon.” Alex goes over the books with Betty who seems relieved that Alex is taking on some responsibility.
Tabatha takes the staff to a salon called, Bradley and Diegle, which has been number one on the “Boston Magazine” list for the past three years. They have a great experience. Pricilla said that she had never been so pampered before as she has her hair colored with foils. Tabatha asks the stylist if she makes the client hold her foils and she says that “the client shouldn’t have to work for her color.” The assistants received a lesson in how to shampoo and keep the shampoo room clean. Janida tells us that “I am such a mess.” She seems to want to change her life. Tabatha is unsure if Alex will really take control.
The Salon is sparkling clean, The walls are an off white with a splash of chartreuse There is a staff dining area away from the eyes of the clients. They are very happy. There is a new washer and dryer. The entire facility is upgraded. Janida looks great. She has stayed home at night and not gotten drunk. The staff loves the new salon.
Clients come into the salon and the staff is working together under the direction of Tabatha. She is still trying to turn Alex into the coxswain of his Boston salon. Tabatha tells Pricilla that there are no divas in a salon and that she has to work with her assistants to give the client a great experience. Pricilla asks Rob, the assistant to wash her client’s hair and he feels great because that has never happened before. Tabatha watches over the staff on the final day and believes that everyone has improved. She again tells Alex and us that a ship needs a captain. Alex says he will make the change. The key is staff training. Tabatha singles out Pricilla to tell her that “All this week is was ALL about you.” Janida says, “Tabatha’s clothes are amazing.” Janida smiles and says, “I love her.”
Tabatha reminds Alex that he has to be in charge and give him the keys. She tells them that she may return and if Janida does well, Tabatha will take her shopping. Janida is in heaven and she wants to change.
6 Weeks Check Up
Tabatha returns. Alex seems to have taken over and the salon appears to be busier. Pricilla is away at a hotel helping a wedding party prepare. Janida is dry and sober. She really turned her life around. Janida is rewarded with a $2,000 shopping spree with Tabatha at a high end store. It seems this Salon Takeover was a success. Tabatha looked happy shopping The new clothes looked great on Janida.
Great Job Quincy!! Thanks for another fab blog! Don’t forget to check out my latest on Yahoo:
An Open Letter to Andy Cohen @ http://look.ac/fMz9vi
Until Next Time…